Privacy Policy

Introduction

hillvane.com (‘hillvane’) is committed to protecting and respecting your privacy. This notice explains how we collect, use, transfer and disclose your personal data when you use our services, interact with us through social media, email, or phone, or participate in our competitions or events. 

Our Commitment to You

We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently.

(i)We will only collect and use your personal data to fulfil your orders and orders made on your behalf; 

(ii) Keep you up to date with the latest offers and trends;

(iii) Give you a better shopping experience; help us make our marketing more relevant to you and your interests;

(iv) Improve our services and meet our legal responsibilities.

Data Security

We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved. We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law. In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.

The Personal Data We Collect

Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed.

While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 18 or sell products to children. If you are under the age of 18, you are not permitted to use or submit your data to the website.

The table below outlines the categories of personal data we collect:

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but does not directly or indirectly reveal your identity. We do not collect Special Categories of Personal Data or information about criminal convictions and offences.

If You Fail to Provide Personal Data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you.

In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How We Collect Your Data

We may collect personal data about you through direct interactions when you create an account, purchase products, subscribe to our services, complete surveys, contact us with enquiries, or log in via social media.

We automatically collect Technical Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted. This is achieved through cookies, server logs, and other similar technologies such as web beacons, pixel tags, and local shared objects (e.g., Flash cookies).

We also receive personal data from various third parties including: analytics providers such as Google; affiliate networks; social media platforms; fraud prevention organizations; technical, payment and delivery service providers.

Legal Basis for Processing

We will only collect and process your personal data where we have a legal basis to do so. We will only collect personal data from you when we have your consent to do so;

(i) When we need your personal data to perform a contract with you;

(ii) When the processing is in our legitimate interests and not overridden by your rights;

(iii) or when we have a legal obligation to collect or disclose personal data from you.

How We Use Your Data

Your personal data is used to support a range of different activities including: creating an account and registering you as a new customer; processing and delivering your orders including payments and refunds; managing our relationship with you; handling queries and complaints; administering and improving our business and website; delivering relevant content and advertisements; using analytics for improvement purposes; recommending products and services; sending reminders about incomplete tasks; and disclosing information in corporate transactions.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and explain the legal basis which allows us to do so.

Data Retention

We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request.

Cookies

Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website and to make improvements to our website.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly. 

Third-Party Links

Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms.

If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites.

How We Share Your Data

We may share your personal data with Service Providers including IT and software service providers, payment processing partners, logistics and delivery partners, and analytics providers; with Brand Partners when you purchase products from partner brands available on our platform; and with Professional Advisors when required for legal compliance.

We ensure all third parties respect the security of your personal data and process it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes in accordance with our instructions.

Your Rights

You have several rights under the data privacy legislation including the right to:

(i) request access，correct, erasure, transfer of your personal data;

(ii) object to processing of your personal data;

(iii) request human intervention for automated decision making;

(iv) and withdraw your consent to process your personal data.

We strive to respond to all valid requests within 30 days. Should your request be particularly complex or if you have submitted multiple requests, the process may occasionally take longer. In such cases, we will notify you of the delay and provide regular updates.

To protect your data security, we may need to verify your identity before processing certain requests. If you have any concerns or complaints regarding the way in which we process your data, please email us directly. 

Changes to This Notice

From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website, applications or let you know by email.

Contact Us

We welcome feedback and are happy to answer any questions you may have about your data. Please send any questions, comments or requests for more information to [email protected].